A place of support and solidarity for delivery workers
The Couriers’ House
Created in Paris in 2021 at the initiative of CoopCycle and supported by the City of Paris, the Couriers’ House is a space for support and mutual aid. It serves both as a place to rest and as a support center for couriers working on delivery platforms.
A necessary place
Delivery work has become a blind spot in public policy. In response to this reality, a simple need emerges: a place.
Structural precarity
Imposed self-employment status, unstable income, limited access to social rights. A model that shifts all risks onto workers.
A high-risk job
58% of couriers have already experienced an accident in the course of their work. High work pace, urban traffic, inadequate equipment.
Compromised health
Sleep disorders, physical pain, and stress linked to algorithmic management. An unstable and anxiety-inducing work environment.
Invisible workers
No dedicated spaces, limited access to public services, daily isolation. Long waiting times spent in public spaces, without adequate infrastructure.
A network for couriers
Couriers’ Houses are already open in Paris and Bordeaux, with more to come across France.
Paris location
Opened in September 2021, the Couriers’ House in Paris is the first of its kind and welcomes couriers four days a week.
- 210 rue Saint-Denis, 75002 Paris
Bordeaux location
Opened in 2023, a 70 m² space welcomes nearly 500 couriers in Bordeaux, offering a place of refuge every day from 2pm to 7pm.
- 14 Rue du Fort Louis, 33800 Bordeaux
Upcoming openings
In Nantes and Lyon, new Couriers’ Houses are emerging to meet a simple need: having a place of one’s own. A network built city by city, with couriers.
A support hub for couriers
Rest
Get support
Receive guidance
Connect with others
Organize
Stay informed
Practical support
In 2025, the Couriers’ Houses supported hundreds of couriers in their administrative processes.
Frequently asked questions
Common questions to better understand the Couriers’ House.
Who is the Couriers’ House for?
It particularly supports precarious workers, often self-employed and sometimes in irregular situations, who have limited access to social rights.
What does the Couriers’ House offer in practice?
The Couriers’ House is a free space that brings together several essential services:
- A place to rest (coffee, water, restrooms)
- Administrative support (social services, taxes, public administration)
- Access to healthcare (consultations, prevention, referrals)
- Support for professional integration (employment, training)
- Connections with unions and worker collectives
Why create a dedicated place for couriers?
Couriers work in public space without dedicated infrastructure.
They often face:
- hazardous working conditions
- significant isolation
- limited access to public services
The Couriers’ House addresses this gap by providing a stable, accessible, and adapted place to meet their needs.
What is the real impact of the initiative?
Since its opening:
- More than 1,700 couriers have been supported
- Around 30 administrative procedures are handled every day
- 78 employment contracts have been secured with support
- Access to healthcare has been developed through free consultations
Is the space open to all couriers?
Is this a social or a political initiative?
Both. It is a social initiative because it provides immediate support: rest, care, and administrative assistance.
It is also political in the sense that it documents working conditions and advocates for improved rights for couriers.
How is the project funded?
The Couriers’ House operates through a mix of funding sources:
- support from public authorities (including the City of Paris)
- research funding and public grants
- partnerships with nonprofit organizations
- service provision and donations
This model remains fragile, with a strong reliance on public funding.